Addressing Your Concerns
Servus Credit Union will make every effort to resolve member concerns in a timely, efficient manner. We are committed to providing superior service and products to you, our member-owners.
We want to maintain your satisfaction and confidence in Servus Credit Union by addressing any questions or concerns you may have. Your input helps us to continually improve our products and services.
Servus Credit Union has developed a five step process to deal with any concerns you may have. We ask you to follow these steps if you have any issues you want to bring to our attention.
Step 1
Talk about your concerns with the Servus Credit Union employee you are dealing with
Servus employees are authorized to address many questions or concerns on the spot. You can also complete our online Feedback Form or call our Member Contact Centre at 1.877.606.6333.
Step 2
Contact the Branch Supervisor or Branch Manager where you are conducting your business
If your problem cannot be resolved at the first stage, ask to speak to the Branch Supervisor or Branch Manager. They have the authority to address most personal banking issues.
Step 3
Contact the Regional Manager or Department Manager
You can ask to have your concern reviewed by the Regional Manager or Department Manager if you are not satisfied at the branch level. Ask the Branch Supervisor or Branch Manager how to contact the appropriate Regional Manager or Department Manager.
Step 4
Contact the Senior Manager Corporate Communications
The Senior Manager Corporate Communications will direct your concern to the Senior Department Manager or the Executive Leadership Team as appropriate for review and resolution.
Senior Manager Corporate Communications
Email: MemberRelations@servuscu.ca
Mail: #300, 8723 82 Ave.
Edmonton AB T6C 0Y9
Step 5
Contact the Ombudsman for Banking Services and Investments
The Ombudsman for Banking Services and Investments (OBSI) provides you with an independent and impartial avenue to resolve concerns. For information about submitting a concern to the OBSI contact:
Website: www.obsi.ca
Email: ombudsman@obsi.ca
Phone: 1.888.451.4519
Mail: Ombudsman for Banking Services and Investments
PO Box 896 Station Adelaide
Toronto ON M5C 2K3
Privacy
If your concern is about a privacy issue, click here to learn more about how Servus Credit Union protects your privacy. You can also contact:
Thank you for your feedback. By listening to you and your concerns we can learn to serve you better.
